Despatch Times
UK orders placed before 3pm Mon-Fri will be processed, packaged and sent that day wherever possible. During busy periods, there may be a delay in despatching standard orders.
International orders may take an additional 1-3 days to be despatched.
We use premium services from Royal Mail, Parcelforce & DPD to ensure you get your order safely and on time. All of the services we use are fully trackable and you will receive notifications with updates on the status of your order.
CLICK & COLLECT
Free If you'd prefer to collect your order, read about our Free Click & Collect Service. Your will be emailed when your items are ready to collect.
DELIVERY ADDRESS
When placing your order you will be given the option to input an alternate delivery address to the billing address you provide. These alternate delivery addresses will then be saved in your address book on your account for use again in the future.
INTERNATIONAL & NON-MAINLAND DELIVERY
VAT/UK Tax: Please note that for orders placed to a shipping destination outside of the UK & Northern Ireland VAT will be removed at the end of the checkout (after you complete your billing & shipping details). This includes Guernsey & Jersey, EU countries (including Ireland) and rest of world destinations such as the USA, Japan, Australia & New Zealand.
CUSTOMS CHARGES: Customs charges are the responsibility of the customer, and may vary depending on your delivery country. If delivery is refused and the parcel is returned to us, you will be charged the cost of the return shipment, and the original shipping charges will not be refunded.
USA: We ship all orders going to the USA with DHL Express Worldwide and have a fixed price for this in our checkout (you can also view this by following the button below). This service comes with premium tracking and is delivered within just a few days. We will only contact you should your order go over the weight restrictions.
EU: For most EU destinations we have a fixed price for delivery per country. You can view this either by following the below button or when checking out.
Rest of World: For other countries, as the size and weight of our items varies significantly we may on occasions request additional shipping fees on international orders. This will be done with your consent and we will not take any further payments after the item has been sent.
If, when you are contacted, you do not wish to pay the additional shipping cost then a full refund will be offered. This will only happen on rare occasions when orders are significantly heavy or large.